AI and automation that reduce repetitive work and improve customer service
We build AI chatbots, workflow automation and analytics that solve specific business problems, then connect them to the systems you already use.
AI & Data
AI is most useful when it does one job well: answering common customer questions, routing requests, extracting data from documents or summarising information. We start with the job, not the model.
We integrate AI with your CRM, messaging channels and data sources, protect the data it can access, and monitor results so it keeps improving.
- AI chatbots for customer support, knowledge-base answers and lead capture
- Workflow and business-process automation
- Messaging automation across WhatsApp, SMS and email
- Dashboards and analytics with Microsoft Power BI
What this service covers
AI chatbots & assistants
Customer support and sales assistants trained on your own content.
Workflow automation
Approvals, notifications and data entry handled by rules and AI together.
Messaging automation
WhatsApp Business API, RCS, SMS and email campaigns and replies.
AI integrations
Adding AI features to existing applications, CRMs and websites.
Data & analytics
Reporting and Power BI dashboards on data you can trust.
Governance & security
Controls on what data AI can see, and review of what it says.
From manual to automated
Where AI, automation and analytics replace repetitive work.
Messages to WhatsApp
Automate order updates, reminders and support on WhatsApp using approved message templates.
Support to AI assistant
Answer routine questions instantly, capture leads, and hand complex questions to people.
Enquiries to pipeline
Every enquiry captured, assigned and followed up automatically.
Multi-channel engagement
Reach customers where they respond, from one platform.
Manual to automated
Let rules and AI handle repeat entries, approvals and notifications.
Inbox to helpdesk
Track, assign and measure every customer request.
Spreadsheets to systems
Replace scattered spreadsheets with a CRM or ERP that connects to your accounts.
Reports to dashboards
Automate reporting with live dashboards built on data you can trust.
Paper to workflow
Turn forms and approvals into tracked workflows with clear ownership and audit trails.
Payments online
Integrate secure payment gateways for invoices, orders and subscriptions.
Silos to integration
Connect CRM, accounting, warehouse and support tools so data is entered once.
Legacy to modern
Replace or rebuild ageing applications and move your data across safely, with a parallel run.
Xpecto AI and communication platforms
A clear path in four steps
Discover
Find the tasks worth automating and check data readiness.
Pilot
Build a small version with real users and measure it.
Integrate
Connect to your systems, channels and permissions.
Improve
Monitor answers and results, then expand carefully.
Outcomes we agree up front
- Fewer repetitive questions reaching your team
- Faster responses at any hour
- Clear measures of what the AI is achieving
- Control over what data it can use
Technologies and methods we commonly use
Common questions
Related services
Talk to us about AI and data
Whether you're starting something new, modernising an existing system or looking for a long-term technology partner, start with a free consultation.